Frequently Asked Questions
Everything you need to know about your REDMAGIC experience.
Which countries does REDMAGIC ship to?
We offer international shipping to over 50 countries including the US, UK, EU, and various regions in Asia and the Middle East. Please check our shipping policy page for a full list of supported territories.
What is the return policy for REDMAGIC devices?
We offer a 15-day return policy for a full refund if the product is in its original condition. For any manufacturing defects, we provide a standard 1-year limited warranty on all smartphones.
Are REDMAGIC smartphones compatible with my local carrier?
Our devices are globally unlocked; however, we recommend checking the network bands listed on the product specs page against your carrier's supported frequencies (5G/4G/LTE) to ensure full compatibility.
How can I track my order status?
Once your order has been dispatched, you will receive an email containing your tracking number and a link to the carrier's website. You can also track your status directly in your account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Affirm depending on your shipping region.
Do REDMAGIC phones come with a cooling system?
Yes, all our flagship gaming phones feature an integrated ICE multi-dimensional cooling system, which includes a built-in high-speed turbofan and aerospace-grade heat dissipation materials.